Iordanis Felekidis · Atlassian Cloud Consultant

Your on-demand Atlassian Cloud consultant.

For teams without their own Atlassian specialist: fixed monthly hour budgets for Jira, JSM, Confluence, Jira Assets and automations – remote and flexible.

Discuss a retainer View services
Iordanis Felekidis
About

Hands-on Cloud Expertise

For several years I have been fully responsible for Jira Cloud, Confluence Cloud and Jira Service Management Cloud in an internal enterprise environment.

In addition, I worked at an Atlassian Platinum Partner, supporting companies of different sizes – from small teams to enterprise customers.

I know the real pain points and build solutions that work in day-to-day use – without unnecessary complexity.

Focus: efficient setups, automation and scalable knowledge management for teams of any size.

Practical

Solutions that work in day-to-day use

Cloud-focused

Exclusively Atlassian Cloud

No overhead

No unnecessary complexity

Scalable

For teams of any size

Services

How I help

Focused on Atlassian Cloud – clear, practical and without unnecessary complexity.

Jira Cloud

Process optimization: streamlining workflows, building automations, cleaning up permissions.

  • Professional setup & configuration
  • Workflow optimization & best practices
  • Automation rules & first Rovo use cases
  • Permissions & schemes

Confluence Cloud

Building clear structures, templates and scalable knowledge management.

  • Information architecture & spaces
  • Templates & standardization
  • Scalable knowledge management
  • Permissions & governance

Jira Service Management Cloud

Service desk, ITSM processes, customer portals and ticket workflows.

  • Service Desk setup & queues
  • ITSM processes & SLAs
  • Customer portals & request types
  • Ticket workflows & automation

Jira Assets (CMDB)

Structured asset data, directly linked to your service processes.

  • Object schemas
  • Linking assets to tickets
  • Automating asset data in JSM

Automation & Rovo (AI)

Jira automation; getting started with Rovo: identifying suitable use cases and supporting first pilot applications.

Discuss a retainer
Working together

How we work together

A monthly hour budget for your Atlassian Cloud: one dedicated contact for changes, improvements and questions – without having to create a dedicated position.

Retainer S

approx. 4 hrs/month

For small teams with a stable setup: ongoing adjustments, role and permission concepts and smaller automations.

Retainer M

approx. 8 hrs/month

For teams actively evolving their processes: new workflows, service desk adjustments and regular improvements.

Retainer L

approx. 16 hrs/month

For multiple teams or larger initiatives: continuous development of Jira, JSM, Confluence and Jira Assets.

Handling of unused hours: as agreed.

Or to get started

Health check (fixed price)

Analysis of your Jira or JSM instance with a prioritized list of actions – a good way to estimate the right retainer size.

Defined project

Fixed scope, e.g. a service desk portal or introducing Jira Assets.

Remote, one dedicated contact – personal support instead of a ticket queue.

Discuss a retainer
Contact

Let's talk

Tell me briefly where things are stuck – I will reply within 2 business days and we will schedule a free 30-minute intro call.

Location

Germany (remote)

Or write to me right here

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